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MANUALS
PAYMENT
Yes. We offer a 12 month in house payment plan. It’s not a loan or credit, but a simple monthly payment plan. We add $200 of interest to your total (just under $17 a month) Your first payment is the down payment, and then we charge your debit or credit card automatically each month.
If you pay off your account within 90 days of your purchase, we will deduct the interest from your payoff amount.
Contact our towing specialist for more information or fill out the credit application.
SUPPORT
The RV industry is notorious for placing emphasis on the trailer and tow vehicle. The hitch, however, the point that joins it all together, is treated as an afterthought.
That’s unfortunate. Because most trailer accidents and damage are a result of poorly designed trailer hitches. It’s one of the best-kept secrets in the RV industry. And the reason Hensley Mfg. came into existence over 20 years ago.
Where trailer sway is the biggest problem for the travel trailer owner, it is the bouncing and jouncing of the 5th wheel that drives many RVers into the more expensive motor home or out of RVing altogether.
Most of you will buy a truck capable of handling the GVWR and pin weight of your 5th wheel. But pin weight is a static load. And that’s where we run into trouble.
Remember the equation Force=Mass x Acceleration? When you’re sitting idle, the Force, or weight, is the advertised pin weight of your 5th wheel. Every time you hit a bump in the road, however, Acceleration can double, even triple. Your 1500lb. pin weight just jumped to 3000 or 4000 lbs.
That acceleration, or jarring, is what damages your trailer, truck, and contents, and sends you to the chiropractor after a long drive.
The solution? Air-ride. And not just a single air bag mounted behind the pin. The kind of force being exerted by your trailer needs a heavy-duty hitch and heavy-duty airbags. By mounting two air-bags below the hitch head, we allow the air-ride system to absorb both the up-down and fore-aft motion of the trailer and truck.
Our level pivot point design of the hitch itself is unique to the TrailerSaver. It ensures that the trailer can never pitch up and forward toward the tow vehicle, which can cause a loss of control. With the TrailerSaver, the forward motion is absorbed completely, never allowing the trailer to “push” the tow-vehicle.
The TrailerSaver Air-Ride 5th-Wheel hitch is built of solid steel, with a 4-way pivot head and jaws that completely encircle the king pin. It is simply the most rugged piece of towing equipment on the road today.
With TrailerSaver, you get a robust air-ride system, a solid, pivoting hitch head, and over a decade of flawless performance.
The TrailerSaver hitch connects to whatever kingpin the manufacturer installed and therefore does not put undue stresses on the pin box or frame, because the trailer pivots at the location it was intended Read more here
Because the TS3 fits into standard slotted hitch rails, most customers simply need to place the hitch into rails already installed in the bed of the truck eliminating the need for dealer installation. The bolt-down hitches for medium duty trucks are often installed by individuals or any professional hitch installer. With our simple and well written installation manual most hitch installers find installation of a TrailerSaver very easy compared with other products.
Option 1. Sell the hitch with the camper. This happens quite often when an owner decides to sell the existing travel trailer outright. It is best to find out if any potential buyer has heard of or really wants an Arrow. This may be shocking to some, as fantastic as the Hensley Arrows makes the trailering experience, some still prefer a more conventional setup due to familiarity with those type of systems. If this is the case you should consider selling the trailer without the Arrow. If you are trading your travel trailer in at an RV dealer, most dealers will not sell the trailer with a used hitch attached due to liability.
Option 2.Sell the Arrow on the open market, either to a local buyer or online on forums like Facebook marketplace. This is also a popular option; with the cost of an Arrow you will find plenty of people looking for a bargain. Of course, this isn’t for everybody, because you will have to contend with answering a lot of questions and working out details of how to get the item to the purchaser. Shipping and packaging costs for something as heavy as an Arrow can be quite high and should be factored in when going this route. Some customers would prefer not to sell a used hitch, just to avoid any possibility of liability or disputes with a potential buyer.
Option3. Trade the Hensley Arrow in for a TrailerSaver air ride 5th wheel hitch system. TowSafe also manufactures the TrailerSaver line of 5th wheel hitches that have set the standard for safety and comfort while pulling a 5th wheel RV. We offer a very good trade-in value for the Arrow towards a TrailerSaver hitch, often similar to the amount people get when selling outright. We will provide all packaging and pre-paid shipping at no cost to return the Arrow to our factory. This option is fast, convenient and without some of the headaches you get when selling it yourself. To find which TrailerSaver hitch would be right for you, fill out this simple questionnaire. https://hensleymfg.com/pages/build-my-hitch
To find the Hensley travel trailer or TrailerSaver 5th-wheel hitch dealer nearest you, provide your contact information here and you’ll receive a reply with the location of your nearest dealer.
ORDERING AND DELIVERY
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit the Login Page follow the instructions on-screen.
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
We ship to the United States and Canada.
Shipping costs for items purchased online depend on the item you’ve ordered and the country where it’s being delivered.
When you talk to your towing specialist you will learn more about your hitch shipping options. They will review your options to get your hitch shipped to you at the lowest possible price.
RETURNS
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.
In order to process your return, please call 800-410-6580 and speak with your salesman. Reimbursement for the cost of the hitch will be issued 7-10 business days after the hitch, including all original components, has been received by Tow Safe, LLC Shipping is the responsibility of the customer.
Hitch must be back in the possession of Tow Safe, LLC within 60 days of purchase date or guaranteed start date for refund.
Any modifications done to the hitch or its components may void refund.
