The Hensley Hitch is unique in its design and function. That means it also requires a unique hitch bar. We’re very proud of the hitch bar design we’ve come up with at Hensley. Though it appears simple, it is quite an engineering feat in itself. The Hensley Hitch uses a solid hitch bar to connect your tow vehicle to the trailer. It comes in a straight bar, 2″, 4″, 6″, and 8″ offset.
When do I need to exchange a Hensley Hitch bar?
You only need to exchange your Hensley Hitch bar when the difference between your truck receiver and trailer tongue changes by more than 2″. This only happens when you buy a new truck or a new trailer. And even in those cases, most of our customers find they can use the same hitch bar. You do not need to exchange your hitch bar if you buy new tires for a truck or trailer, or if you change the air pressure in your tires as a dishonest competitor or trailer salesman might claim.
What’s the procedure for exchanging a Hensley Hitch bar?
When you buy a new tow vehicle or trailer, simply take the measurement from the ground to the top of the receiver on the truck, then from the ground to the top of the coupler on the trailer, just like you did when you bought your new Arrow or Cub. There’s a card in your owner’s manual as well explaining the procedure.
When you have these measurements, you can use our online hitch bar calculator to determine your new hitch bar size and can order directly on the site.
When you receive your new hitch bar, simply put your old hitch bar in the same box and ship it back to us. You’ll be refunded your deposit upon receipt of the old hitch bar. All you’ve paid is shipping. You can expect to receive your refund within 3-7 business days.
Please note the adjustable hitch bar is not included in the warranty exchange program.
Warranty Void
Any alterations or welds added to the hitch bar will void the warranty on the hitch bar itself and cannot be exchanged through the Exchange Club. It is the customers responsibility to determine which hitch bar will best suit their application.
If you have any questions at all about the Hensley Hitch or the hitch bar exchange program, please call us at 1-800-410-6580.
